Refund Policy

Welcome to Beefuel, We take pride in providing high-quality products to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

Eligibility for Refunds and Replacements

Customers are eligible for a refund or a replacement under the following conditions:

Compromised During Shipping: If the product is damaged or compromised during shipping. Incorrect Product: If the product received is not what was ordered.

Proof Requirements

To qualify for a refund or replacement, customers must provide proof of the issue. Acceptable proof includes:

– Photographs of the damaged product and packaging.
– A description of the damage or the incorrect product received. – Order number and relevant details.

Refund and Replacement Process
Contact Us: Reach out to our customer service team within 10 days of receiving the product. Provide the required proof as detailed above.
Review: Our team will review the provided proof and determine eligibility for a refund or replacement.
Approval: Once approved, you can choose between a refund or a replacement.
Refunds: Processed within 10 days after receiving the returned product.
Replacements: A new product will be sent to you at no additional cost.

Return Instructions

If eligible, you will be instructed on how to return the product to us. The return must be initiated within 10 days of receiving our return instructions.

Important Notes

– Refunds are issued to the original payment method.
– Shipping costs for returning the product are covered by Beefuel if the product was compromised or incorrect.

For any questions or to start the refund or replacement process, please contact our customer service team at chris@beefuel.org.

Thank you for shopping with Beefuel. We appreciate your understanding and cooperation.